Shipping policy

We offer shipping via reliable carriers:

Shipping Method Delivery Time Notes
Standard Shipping 5–10 business days Tracking included
Expedited Shipping 2–4 business days Additional cost
International Shipping 10–25 business days Customs delays may apply

These times are estimates — actual delivery may vary.

3. Shipping Rates

Shipping fees are calculated at checkout based on:

  • Package weight

  • Destination

  • Selected shipping method

You can offer:

  • Free Standard Shipping on orders over (insert amount)

  • Flat rate shipping of (insert amount)

4. Order Tracking

  • Once your order ships, you’ll receive a tracking number via email or SMS.

  • You can track your order through the carrier’s website.

5. Customs, Duties & Taxes

For international orders, customs and import duties may apply. These are not included in your order total and are the responsibility of the customer.

6. Shipping Delays

Delays can occur due to:

  • Carrier issues

  • Weather

  • Customs processing

We’re not responsible for delays caused by carriers or customs authorities.

📜 Return & Refund Policy

Last updated: (Insert Date)

1. Returns

We accept returns within (insert number) days of delivery.

To be eligible for a return:

  • Item must be unused, in original condition & packaging.

  • You must provide proof of purchase.

Non-returnable items:

  • Gift cards

  • Final sale items

  • Personalized products

2. Return Process

  1. Contact us at: (insert email)

  2. Include your order number and reason for return.

  3. We’ll send a return authorization and instructions.

3. Refunds

  • Refunds are processed within 5–7 business days of receiving the returned item.

  • Refund will be issued to the original payment method.

  • Shipping costs are non-refundable (unless the return is due to our error).

4. Exchanges

  • Exchanges are accepted only for defective or incorrect items.

  • Contact us within (insert number) days for an exchange.

5. Defective or Damaged Items

If you received a defective/damaged item:

  • Contact us within 48 hours of delivery.

  • Provide photos of the damage.

  • We’ll replace the item at no extra cost.

📞 Contact Information

If you have questions:

  • Email: zayenjalel484@gmail.com

  • Business Hours: (Mon–Fri, 9am–5pm)